Q: Can I switch my design after I've customized my event?
A: No. Once you've clicked CREATE INVITATION, that design is locked in for that event. If you'd like a different design, you will need to make a new invitation/announcement with your new design choice.

[ view all FAQs ]

Q: How do I add a map or remove the "View a Map"?
A: If you would like to have a MAP available for your recipients, you will have to enter your address information in the fields provided (ADDRESS, CITY & STATE). If you leave ONE of those fields blank, the "View a Map" button will not display.

[ view all FAQs ]

Q: Why is my content disappearing?
A: You may have a memory issue on your computer or network, please restart your computer and close all other open applications and browser windows.

[ view all FAQs ]

Q: How do I add more information without cluttering my design?
A: Click on "More Options" from the event set-up page. If you click on add details, you will get a "pop-up window" that allows you to enter more information about your event. This information will be available for your recipients at the bottom of your design. They can click onto a graphic that reads "Additional Info" and a "pop-up window" will display your details.

[ view all FAQs ]

Q: What is the 'RSVP Option' in MORE OPTIONS?
A: Include RSVP Option (invitations): This option allows guests to respond to your invitation. On the invitation there will be a button that reads "Click here to RSVP now". This allows your recipients to leave you a note, indicate if they will be attending your event and let you know how many people are coming. All correspondence is conveniently consolidated for you in "My Sendomatic".

Q: What is the 'REPLY Option' in MORE OPTIONS?
A: Include REPLY Option (announcements): This option allows recipients to respond to your announcement. On the announcement there will be a button that reads "Click here to REPLY now". This allows your recipients to leave you a note. All correspondence is conveniently consolidated for you in "My Sendomatic".

[ view all FAQs ]

Q: What is the 'Specify Items to Bring' option?
A: Specify items to bring: This option allows you to inform your guests of certain items you would like brought to your event. If selected, you will be able to type in particular items into a form. When your recipients RSVP to your event, there will be a list of your specified items. Your recipients can choose which items they would like to bring. As a particular item is chosen, it is then deleted from the list. If you have several items that are the same (3 bottles of white wine) the item will remain available until all of the items are accounted for. From "My Sendomatic", you will be able to view which items have been chosen and who is responsible for bringing the item. To use this option, go to MY SENDOMATIC > EDIT EVENT > MORE OPTIONS.

[ view all FAQs ]

Q: What is the 'Allow Your Guests to Invite Others' and the 'Allow Your Recipients to Inform Others' option?
A: Allow your guests to invite others: This option allows your guests to invite other people. When the recipient RSVP's to your event, they will be notified that you are allowing them to invite others. Your guest will have the option to send emails from Sendomatic.com. This will allow you to keep track of their guests in "My Sendomatic" as well.

Allow your recipients to inform others: This option allows your recipients to inform other people. When the recipient leaves you a message, they will be notified that you are allowing them to pass the announcement on to others. Your guest will have the option to send emails from Sendomatic.com. This will allow you to keep track of the recipients in "My Sendomatic" as well.

[ view all FAQs ]

Q: What is the "Poll Your Guests" feature, and how do I use it?
A: This feature allows your guests to tell you their choices when they RSVP to your event. For example, let's say you were going to have dinner at your event, and you wanted to know what each of your guests would be eating from a choice of chicken, fish, or vegetarian. You would put separate fields (by clicking the "add an answer" link) for chicken, fish, and vegetarian, then you would set the limit according to how many people could choose from those options.

If you wanted some or all of the options to be available for selection from all guests, simply set those answer's limits to 0 or leave them blank to give unlimited choices. However, let's say you only had enough fish for 30 people. You'd set the limit to 30 on this answer, and then once the 30th person had selected fish, any guests that RSVP after this would not have fish as an option.

[ view all FAQs ]

Q: Can my guests check the weather for my event?
A: Yes. If you click on "Options" from the event set-up page, and enter your Zip Code, your guests will be able to check a 5 day forecast of weather in your area. This is helpful for travel considerations and appropriate attire for your guests, especially for outdoor events.

[ view all FAQs ]

Q: How do I add a picture or graphic to my design? What format do they need to be in?
A: You may add a photograph, image or logo to any design! When filling in your information, you can click on the "More Options" tab. You will be prompted to select a .gif or .jpg image file located on your computer. Your image size may not exceed 150kb, but may be any dimension you wish.

You may preview your selected image in your chosen design after you have filled in all your information. If the image is not quite the right size for your design, simply hit the "back" button on the design preview and select another image that is the desired size (you must make the size adjustments to the image on your computer before uploading).

If you don't know how to scan an image into your computer, you may want to take your photograph to a photo-development store or a copy/computer center. They should be able to scan your photo onto a disk for you to input into your computer.

[ view all FAQs ]

Q: How do I delete a picture or graphic on my design?
A: If you have uploaded a picture/graphic previously to your event and wish to remove it, simply click EDIT EVENT/ADD RECIPIENTS for your event, and then click the MORE OPTIONS tab. Under the "Upload Image or Logo" area, hit the DELETE button. If you have just added your picture/graphic and wish to remove it immediately, please remember to click your browser's REFRESH button so that the DELETE button will be available.

[ view all FAQs ]

Q: How do I pay and what forms of payment do you accept?
A: Once you click "SEND," you will get a package selection page. You will select the appropriate package based on the number of recipients that are in your event (see How much does Sendomatic cost?). Make sure you have enough recipient credits in case you plan on adding more recipients in the future or allowing your recipients to invite other people. Read the "Terms of Use," check the box that specifies that you have read the agreement, and click "CONTINUE."

At this point, you are in an encrypted and secured web environment, hosted by Verisign, the leader of internet security. You can safely enter your credit card information. Please make sure to enter your information in all the fields provided and click "I authorize this transaction." You will then go to a page confirmation. NOTE: Please make sure to click on the final confirmation button to "Manage Your Event." This will take you back into your event.

Sendomatic accepts Visa, Mastercard, PayPal, Discover & American Express. For business solutions, we can accept checks.

[ view all FAQs ]

Q: What will I receive after I order my invitation or announcement?
A: After you complete the creation of your event, a confirmation e-mail will be sent to you. Included in the e-mail will be the URL (direct link) to your invitation or announcement and the verification of your password to be used for "My Sendomatic."

[ view all FAQs ]

Q: Can I add video from YouTube to my event?
A: Yes! If you find a video on YouTube that you'd like to share on your invitation/announcement, simply follow these instructions:

1. On the video's page, click the "About This Video" link on the right-hand side of the screen.
   
2. Scroll down and find the "Embed" field. Copy all of the text within this field.
   
3. In your Sendomatic account, click EDIT EVENT/ADD RECIPIENTS, find the place you'd like to put your video, and paste the embed code here.
   
4. Click SAVE. You can then click the VIEW button for your event to see your new embedded video.

[ view all FAQs ]

Q: Can I edit the email that is sent to my recipients?
A: When you are initially setting up the event or if you click on Edit Event/Add Recipients in MySendomatic, you will see an area on the bottom right corner that allows you to edit the SUBJECT of the email, the MESSAGE that is sent and the design of the email.

Email design options (Select your favorite!):

White Envelope:

Blue Box:

Text:

[ view all FAQs ]

 

Q: Is my billing information saved to my account when I make a payment?
A: No, your billing information is not saved in your account. For your security, you need to enter your credit card information, name, and billing address every time you make a purchase on Sendomatic.

[ view all FAQs ]

Q: What will my recipients receive?
A: After you complete the creation of your event, the designated recipients of your invitation or announcement will receive an e-mail. The e-mail will indicate that you have sent them an invitation or announcement, and the URL (direct link) to view the invitation or announcement.

[ view all FAQs ]

Q: How many recipients can I send to?
A: If you would like to keep track of RSVPs, you must send your invitation out through our system, and can send up to 1000 recipients per event. For events over 100 recipients, please purchase 1000 recipients and then come back and purchase the remaining. If you would like to use the SEND OUT YOURSELF option, you can send your invitation or announcement to unlimited recipients.

[ view all FAQs ]

Q: How do I enter my recipient's emails into my event?
A: There are multiple ways to enter your recipients into your event. All recipients added to your event will be added to your address book.

ENTER ONE ADDRESS AT A TIME - In the MAIN INFORMATION screen, enter one email at a time and click "ADD".

CUT & PASTE SEVERAL ADDRESSES - Click the "PASTE MULTIPLE" button and a pop-up window will appear. Copy your email addresses from your Excel file or other file. Then, select the radio button next to how your addresses are separated: Separated by commas, semicolons or line breaks. When finished, click ADD and wait for all of the emails to be imported into the Email Address List on the event.

SEND TO ADDRESS ALREADY IN YOUR ADDRESS BOOK FROM A PREVIOUS EVENT - If you already have an address book in Sendomatic, you can check the box that reads "Use My Entire Address Book". Or to send to certain people in your address book, on the MAIN INFO screen click ADDRESS BOOK > check the people that you want to send to > click ADD SELECTED TO EVENT and wait for all of the emails to be imported into the Email Address List on the event.

I HAVE AN Excel SPREAD SHEET - If you have an XL spreadsheet with your addresses, you can COPY and PASTE them into the system by clicking on the PASTE MULTIPLE button.

• Open your file in Excel
• Select the column with email addresses
• Copy the information in the column
• Go the the Main Info screen of your event (MY SENDOMATIC > EDIT EVENT)
• Click the "PASTE MULTIPLE" button and a pop-up window will appear
• Put your cursor in the window
• Paste
• Make SURE all of the the addresses are all valid email addresses only. No names or other characters.
• Select LINE BREAK
• Click ADD
• Wait for all of the emails to be imported into the Email Address List on the event.
  

Or, you can save your Excel sheet as a .csv file and import it into your address book. To do this:

• Open your Excel file
• FILE > SAVE AS
• In the "Save As Type" pull down select "CSV"
• Save the files
• Go to your ADDRESS BOOK
• IMPORT > BROWSE
• Find the file > IMPORT

EXPORT FROM OUTLOOK EXPRESS

• Open your Microsoft Outlook Express program
• Select the FILE > EXPORT > ADDRESS BOOK
• Select 'Text File (Comma Separated Value)' and click EXPORT
• Name the file > click NEXT.
• Put a check next to E-mail Address ONLY
• Click FINISH
• On the main info screen, click ADDRESS BOOK
• Click IMPORT
• Click BROWSE
• Find your .csv file
• Click IMPORT

EXPORT FROM OUTLOOK

• In Outlook, on the File menu, click Import and Export.
• Click Export to a file, and then click Next.
• Click Comma Separated Values (Windows), and then click Next.
• In the folder list, click the Contacts folder, and then click Next.
• Browse to the folder where you want to save the contacts as a .csv file.
• Type a name for the exported file, and then click OK.
• Click Next.
• Click Finish.
• On the main info screen, click ADDRESS BOOK
• Click IMPORT
• Click BROWSE
• Find your .csv file
• Click IMPORT

I HAVE A .CSV FILE - If you have a .CVS file with your addresses, you can import the files into your address book and then add the recipients from your address book to your event. Go to MAIN INFO > ADDRESS BOOK > IMPORT.

[ view all FAQs ]







Q: How do I check RSVPs?
A: When you log in to your MYSENDOMATIC, there will be a box for your event indicating how many recipients you have, how many are attending, how many credits you have, and more. Look at the "New Responses" line (at the top) to see if you have any new responses. Then click on the VIEW RESPONSES/RESEND button. Any new responses will have a yellow "NEW!" symbol to the left of the recipients' name.

[ view all FAQs ]

Q: How do I handle bounced-back or incorrect email addresses?
A: In your "MySendomatic", go to "VIEW RESPONSES" and check the box next to the address. Then click "DELETE SELECTED" (a pop-up window will confirm the deletion). Go back to MYSENDOMATIC and click EDIT EVENT/ADD RECIPIENTS and enter the new/correct address and click SEND. You should also go into the address book and delete/edit the incorrect address. If you get a red 'email address error' message in VIEW RESPONSES next to an email address, this means that the email address is incorrect. You must find the CORRECT email address for this recipient and send the invitation to the correct address.

[ view all FAQs ]

Q: How do I limit how many guests can come to my event?
A: In MySendomatic, click on "edit event" and then click on MORE OPTIONS. You will see an option titled "Guests." In this box you can specify how many guests per invitation can attend your event. By leaving this field blank, or setting it at 0, it gives an unlimited number of guests that the recipient can bring. Please keep in mind that the recipient counts as a guest, so setting it to 1 will limit just the recipient to attend, with no additional guests. If you wish to have each recipient bring only 1 guest with them, the maximum number would be set to 2, 2 additional guests would be set to 3, and so on.

[ view all FAQs ]

Q: What is "My Sendomatic"?
A: After you have created and purchased an invitation or announcement, you may login to "MySendomatic" from the Sendomatic home page. This is a personalized area that keeps track of events you have created and events you have received. From "MySendomatic" you can:

• View your event
• Review quick stats on your event
• Edit your event
• Add additional recipients
• Check your responses
• Check to see who has viewed your event
• View a summary of how many recipients are coming to an event, and how many guests they are bringing
• Send a personalized message to any or all of your recipients
• Manage your address book (add, delete, modify)
• Check to see who is bringing requested items
• Edit your profile
• View events you have received
• Buy more recipients
• Delete the event
• And more!

[ view all FAQs ]

Q: What are all the stats and buttons in "MySendomatic"?
A: Under "My Events," there are quite a few buttons and statistics. This is what they all mean:

TITLES/BUTTONS:

• The top left corner has the event name to organize different events
• The "VIEW" button lets you take a quick look at your event
• "Status" will either be a DRAFT (which means it is unsent) or ACTIVE (which means the event has been sent, the date shows when it was originally sent)
• The "VIEW RESPONSES" button will take you to a page to manage and correspond with your recipients and view their RSVPs
• The "Buy More Recipients" button allows you to purchase more recipients for your event
• The "EDIT EVENT/ADD RECIPIENTS" button takes you to the event creation window you used to create the event (note: this is a pop-up window, so if it doesn't appear, please look for it behind your browser). This section allows you to edit the event and add new recipients
• The "Items Guests are Bringing" button allows you to see which recipients are bringing your requested items (this is set up using the "MORE OPTIONS" tab in "EDIT EVENT/ADD RECIPIENTS" area
• The "Create After Event Page" is coming soon!
• The "Delete This Event" button will delete the event

STATS:

• "New Responses" shows you how many new responses you received since you last logged on.
• "Responses" summarizes how many of your recipients have replied Yes, No or Maybe.
• "Total Number of Attendees" allows you to see how many people have confirmed that they are coming to the event (the amount of "Yes" RSVP's and the number of guests).
• "Total Recipients" are the amount of recipients you have sent the event to.
• "Viewed" represents the amount of recipients who have viewed the event (clicked into the email sent).
• "Waiting to be Sent" represents the number of recipient emails that are waiting to be sent out (either because you have not clicked "SEND" or because you do not have any recipient credits left).
• "Remaining Credits" represents the amount of new recipient credits you have left remaining (1 = 1 new recipient and 0 = 0 recipients and you will need to click on the "Buy More Recipients" button.

[ view all FAQs ]

Q: What is "WAITING TO BE SENT" and "RECIPIENT CREDITS"?
A: If there are any numbers next to "WAITING TO BE SENT," that means that there are some emails that have not been sent out to designated recipients.

If there are any numbers next to "RECIPIENT CREDITS," that indicates how many new recipients can be sent for this event (if you paid for 100 recipients and sent out 50, there should be 50 recipient credits remaining).

If you have any numbers next to "WAITING TO BE SENT" in MySendomatic and have recipient credits, go into "EDIT EVENT/ADD RECIPIENTS" and see if there recipients still in the recipient box and click "SEND" and wait for the confirmation page.

If you have some numbers next to "WAITING TO BE SENT" in MySendomatic and you do not have any recipient credits, click the "BUY MORE RECIPIENTS" button to purchase more recipients.

If you have sent out your event and your recipients are listed in your "VIEW RESPONSES" area, though you do not think your recipients are receiving the event, see: It doesn't seem like my recipients are receiving my event. What is wrong?

[ view all FAQs ]

Q: How do I use the "VIEW RESPONSES" area to manage my responses and recipients?
A: After you have created and purchased an invitation or announcement, you may login to "MySendomatic" from the Sendomatic home page to view your responses and manage your event. This is a personalized area that keeps track of events you have created and events you have received. From "MySendomatic" you can see a statistical summary and a button to "VIEW RESPONSES." In the "VIEW RESPONSES" screen you can:

• Edit the Recipient Name, Email or Phone # (by clicking on "EDIT INFO"). Note: if you change the email, you will have to resend the event or send them a note.
• See if the recipient has VIEWED the event (which means they clicked into the event).
• See the RSVP STATUS (prioritized by Yes, No, Maybe and no rsvp). You can edit the RSVP status at any time by clicking on the RSVP or EDIT button.
• See how many people are coming with a confirmed guest.
• See when the event email was successfully sent out from Sendomatic to the recipient (it is updated if you resend the event through SEND A NOTE).
• View a MESSAGE if the recipient leaves you a note.
• SEND A NOTE (or REMINDER) to your existing recipients by checking the box next to any or all of your recipients and clicking "SEND A NOTE". An email will be sent to those recipients with any message you like including a link to your event. This is a great way to remind people of the event, ask for RSVPs for those who have not replied, or inform people of changes to your event.
• The "SELECT ALL" button allows you to automatically select all recipients in the event.
• The "DESELECT ALL" button allows you to automatically uncheck all boxes on that page.
• The "DELETE SELECTED" button allows you to delete any or all of the recipients from your event. You would check the box next to the recipients that you would like to delete, click "DELETE SELECTED" and confirm that you would like them deleted and they will be removed from your event (though remain in your address book).
• If you get a red 'email address error' message in VIEW RESPONSES next to an email address, this means that the email address is incorrect. You must find the CORRECT email address for this recipient and send the invitation to the correct address.

[ view all FAQs ]

Q: How quickly are edits made to my event?
A: Edits are made instantaneously. You do not need to resend your event for people to see the changes. If several of your recipients have not seen the changes and you wish them to, you can send them a note to view the edited event: (How do I correspond with existing recipients?).

NOTE: In MySendomatic, under "My Events" there is a status that may read "Active" with a date. The date represents when it was originally sent, not when it was last sent or when edits were made.

[ view all FAQs ]

Q: How do I correspond with existing recipients?
A: The system keeps you from sending duplicates. So it won't let you ADD RECIPIENTS that are already in the VIEW RESPONSES area. Use ADD RECIPIENTS to send to new recipients and use SEND A NOTE to send to existing recipients.

If there is a DATE under DATE SENT in your VIEW RESPONSES area, then the emails were successfully sent out from Sendomatic to the recipients mail server.

If you would like to resend an event to an existing recipient, please follow these steps:

• Go to MYSENDOMATIC
• Click on VIEW RESPONSES
• Check the boxes next to the emails that you would like to resend the event to and click SEND A NOTE
• Add any note you like and click SEND (this will resend your invitation/announcement along with your personal note)
• Wait for the confirmation and for the VIEW RESPONSES page to reload

[ view all FAQs ]





Q: What is the opt-out list?
Some recipients may not wish to receive your event, and Sendomatic strictly prohibits the use of our system to send out unsolicited email. To protect our users, we offer the ability for them to opt-out of your recipients list. Within their email from Sendomatic, they will be able to click a link that allows them to be removed permanently from a specific event, or to request to be removed entirely from your address book. To view your opt-out list, simply login to your account and click the "View Opt-Out List" link on the left side of the screen. A new page will open showing you the email addresses of people requesting to be removed. Sendomatic is not intended for unsolicited communication, so we ask all of our hosts to respect their recipients' choices and remove them from their address book if it is requested.

[ view all FAQs ]

Q: How long will my invitation/announcement remain up?
A: Invitations and announcements that have been paid for will remain up for 9 months from the date that it turns active (when an email is sent to a recipient). Unsent drafts will automatically delete after 1 month. Events with 10 or less people (events sent for free with no additional recipients added), will automatically expire after 2 months from the original SEND date. If you would like a draft to remain in the system for longer, we suggest turning the event "active" by sending it to yourself. An email will be sent 1 week before all events will expire asking you if you would like your event to remain acitve. To keep your event active, click the link and your event will remain up for one more month.

[ view all FAQs ]

Q: Recipients seem to be replying under the same email address or RSVPs are "disappearing"?
A: Each recipient is sent a unique link within the email from Sendomatic.com. That is how Sendomatic is able to separate the RSVPs and responses from each individual in your event. If someone forwards a unique link to another person, they will be essentially RSVPing under the "owner" of the unique link. For example, if I receive a Sendomatic to sue@sendomatic.com and then forward that email to joe@sendomatic.com, Joe's RSVP information will replace mine under sue@sendomatic.com.

Send the event to each individual separately through the EDIT EVENT/ADD RECIPIENT area. If you would like to allow recipients to invite or inform others about the event, please select that option under MORE OPTIONS.

[ view all FAQs ]

Q: It doesn't seem like my recipients are receiving my event. What is wrong?
A: Sendomatic has thoroughly tested the site functionality for over 4 years. If there is a DATE under DATE SENT in your VIEW RESPONSES area, then the emails were successfully sent out from Sendomatic to the recipients mail server. There are several issues that can happen once the email is sent from Sendomatic, including:

• The email is incorrect. If that is the case, you should receive a 'bounced-back' email message to your email.
• There is a problem with the recipients email server and your emails are not being delivered properly.
• There is a SPAM-filtering software on the recipients email server or in their email software program that may filter-out the email. Tell the recipient to make an adjustment to their SPAM-filter to accept emails from you and info@sendomatic.com, and have them search through the filtered emails for your event.
  • For Yahoo make sure the invite was not moved into the BULK folder. If it was, click the NOT SPAM button to notify Yahoo that this is not spam.
  • For AOL, check MAIL & SPAM CONTROLS and make sure ALLOW MAIL FROM ALL SENDERS is selected or select the USE A CUSTOM SENDER LIST option - choose the option ALLOW ONLY THE SENDERS AND DOMAINS LISTED BELOW and add 'sendomatic.com' to the list.
• The recipient overlooked the email as junk and deleted it. Although the email is from your email address, the recipient may not recognize it or look at the subject line and dismiss it. There is the option to provide any email SUBJECT LINE and MAIN MESSAGE to help avoid this.
• The recipient actually received it, though never viewed or responded and is looking for an excuse of why they didn't (seriously, this may be one of the most common "not received" problems).

We suggest you resend your event to recipients who have not viewed or responded to your event using the SEND A NOTE feature in the VIEW RESPONSES area. The SEND A NOTE feature sends the email in a different format combating spam filters. Many factors are involved whether your recipients' SPAM filter siphons the email - the content of the email, who it is sent from, whether it is an html email, keywords within the email content, etc. We offer several ways to send out your email to combat some of these filters. Sometimes you may have to try different sending options. Please follow these steps:

• Go to MYSENDOMATIC
• Click on VIEW RESPONSES
• Check the boxes next to the emails that you would like to resend the event to and click SEND A NOTE
• Add any note you like and click SEND
• If you think you are having delivery issues, select PLAIN TEXT in the look drop down menu and select info@sendomatic.com as the 'from' address.
• Wait for the confirmation and for the VIEW RESPONSES page to reload

The system keeps you from sending duplicates. So it won't let you ADD RECIPIENTS that are already in the VIEW RESPONSES area. Use ADD RECIPIENTS to send to new recipients and use SEND A NOTE to send to existing recipients.

If you have any #s under "WAITING TO BE SENT", please see: What is "RECIPIENT CREDITS" and "WAITING TO BE SENT"?

[ view all FAQs ]

Q: How do I import my emails into my address book?
A: There are multiple ways to import emails into your address book. All recipients added to your event will be added to your address book. You can paste multiple emails into your event and address book by using the "PASTE MULTIPLE" option while creating an event (see: How do I enter my recipient's emails into my event?) Using the Paste Multiple function with larger address books, you can follow these instructions to import a comma separated file (CSV file) or Tab Delimited File:

Instructions for creating a Comma Separated Value (CSV) from Microsoft Outlook Express:
Open your Microsoft Outlook Express program

• Select the FILE > EXPORT > ADDRESS BOOK
• Select 'Text File (Comma Separated Value)' and click EXPORT
• Name the file > click NEXT.
• Put a check next to E-mail Address ONLY
• Click FINISH
• Go to your address book (MY SENDOMATIC > ADDRESS BOOK or ADDRESS BOOK on your MAIN INFO page in the event creation)
• Click IMPORT
• Click the 'Browse' button, find and select the CSV file you just created (if it is not listed in the folder you saved the file to, make sure "Files of type" pull down in the Open Window is set to "All Files"), and choose the "Import" button to import your Outlook Express e-mail addresses to your Sendomatic account.

Instructions for creating a Comma Separated Value (CSV) from Microsoft Outlook:
Open your Microsoft Outlook program

• Select the FILE > EXPORT > ADDRESS BOOK... menu options
• Select 'Export to a file' and click 'Next'
• Select your Contacts folder and click 'Next'
• Select 'Comma Separated Values (Windows)' and click 'Next'.
• Enter a convenient location to save the file and name ending in .CSV and click 'Next'
• Click 'Finish'
• Go to your address book > MY SENDOMATIC > ADRESS BOOK > IMPORT or ADDRESS BOOK on your MAIN INFO page in the event creation
• Click the 'Browse' button, find and select the CSV file you just created (if it is not listed in the folder you saved the file to, make sure "Files of type" pull down in the Open Window is set to "All Files"), and choose the "Import" button to import your Outlook e-mail addresses to your Sendomatic account.

Another way to import is to create a .csv file with the first row in the column named "E-mail Address", then have all your email addresses in the column below. Then import your file into your address book using IMPORT > OUTLOOK EXPRESS

[ view all FAQs ]

Q: How do I get my recipients from my address book to my event?
A: To get your recipients from your address book into your event, please make sure you are using your ADDRESS BOOK in the MAIN INFORMATION SCREEN (not MySendomatic). When you are initially setting up the event, there is a link to your ADDRESS BOOK available in the MAIN INFORMATION SCREEN. If you are in MySendomatic, click on "EDIT EVENT/ADD RECIPIENTS" button for the event you want to manage, you will then click on the "ADDRESS BOOK" available in the MAIN INFORMATION SCREEN.

Once you are in your address book, you can check boxes next to any recipient and add them to the event. You can click the "SELECT ALL" link at the bottom of the page to select all of the recipients on the page. You then click "ADD SELECTED TO EVENT" at the bottom of the page and the selected recipients will be added to the event.

You can view recipients within a group (if created), by selecting the group from the pull down menu, and then add those recipients in the same manner as stated above.

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Q: What if I want to add additional recipients after I send my event?
A: Simply log back into "MySendomatic" using your email and password. Click "EDIT EVENT/ADD RECIPIENTS' and enter your recipients' E-mail addresses (separated by commas) and click "SEND." The event will be sent only to your new recipients that you have entered (not all of the people that have already received the event). To resend the event to existing recipients, go to "VIEW RESPONSES" in MySendomatic and use "SEND A NOTE."

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Q: What if not all of my guests have an e-mail?
A: That's okay. Here are a couple of suggestions:
Print out (possibly in color) the invitation/announcement and either fax or mail it to your guest/recipient that doesn't have e-mail.

Step One: View your event on your screen. Then hit the PRINT SCREEN key on your keyboard. This will transfer the screen capture into memory. (Note that holding ALT and striking PRINT SCREEN will take a capture of the active window only.)

Step Two: Open a graphics editor such as Paint and press PASTE to put the image into the graphics editor. (on Windows Paint is located in start/programs/accessories.)

Save the invitation to your hard-drive and fax it directly from your desktop.
Send an extra card out that is lying around the house (and advise them to get an e-mail account!!!)

To keep track of their responses online, send an email to a fake address (Joe.Shmoe@abcd.com) through Sendomatic and then keep track of Joe Shmoe's response in you VIEW RESPONSES area by manually updating his response (click on the edit button under the RSVP to enter his reply). You can also edit his name under RECIPIENT NAME to help you identify him more easily.

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Q: What if I would like to send out the invitation/announcement myself?
A: If you would rather send out the e-mails yourself, you can. Simply leave the guest/recipient list blank and check the box that reads: "I will send E-mails to my recipients myself." You will receive a web site address to view your invitation/announcement with your confirmation. The cost for this functionality is $39.95. Follow the instructions in the confirmation email before sending to your guests. Please note that it is impossible for Sendomatic.com to provide the RSVP Tracker service if you choose to send e-mails yourself.

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Q: I got an email from info@sendomatic.com. Can I reply?
A: Sometimes emails are sent from info@sendomatic.com instead of the host's email address simply to help with delivery. If you receive an invitation from info@sendomatic.com, and you reply to this email, the reply will be sent to the host's email address.

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Q: How quickly do recipients receive the event after I click "SEND"?
A: Event emails are sent out within seconds once they are paid for. For more information regarding delays or problems with recipients receiving emails, please see: It doesn't seem like my recipients are receiving my event. What is wrong?

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Q: How do I send a Thank You Note to my guests?
You may send a Thank You note to all your guests after your event by reformatting the content on your invitation.
1. Click EDIT EVENT in MY SENDOMATIC
2. Edit your event to say "Thank You for Coming To My Event"
3. Click MORE OPTIONS to add a photo from your event
4. Click SAVE
5. Click VIEW RESPONSES
6. Select those who attended your event
7. Click SEND A NOTE
8. Customize your email message
9. Click SEND

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Q: I keep getting unwanted invitations. How do I remove myself from someone's list?
We strictly prohibit the use of Sendomatic to send out unsolicited email. If you are receiving unwanted emails for events on Sendomatic, we offer the ability to permanently remove yourself from that event. In the email you receive from Sendomatic, there is a link at the bottom with the text "Was this email unwanted? Click here to manage your communication preferences." Click this link and choose to remove yourself from the event's recipient list. If you wish to no longer receive any events at all from that host, you can also choose to request that they remove you entirely from their address book. Simply check the second box saying to not send any more emails from that organizer and choose UPDATE NOW.

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